General Rules

  1. Arrival and departure from the hotel
    Check in time : 2 p.m.
    Check out time : noon

    Late check-out fee : the hotel will charge the started day. Early departure: during the low season, the hotel will charge the started day + the next day (for stays longer than one night). During the high season, the total amount of the stay will be charged.
     
  2. Reservation Terms
    To be guaranteed, a reservation needs :
    - a written reservation request and a written confirmation from the Hôtel des 3 Collèges.
    - a credit card number with its expiration date or a deposit by other payment (cash, check, or credit transfer free of charges to the hotel).
    A preauthorization will be made for the amount of one, two nights or 30% of the total amount (according to the lenght of stay, see "cancellation conditions") ; the credit card guarantees the reservation on condition that this preauthorization is accepted. During the stay, accounts should be settled every third day.

    A pre-payment of 50% of the total amount is required for stays longer than 15 nights.

    Pre-payment is required for all group bookings.

    NB : payments by cheque are not accepted when checking out ; for stays longer than 5 nights, you will be asked to settle your invoice every three days.
     
  3. Non-refundable offers
    Non-refundable offers will be non-cancellable and non-modifiable. 100% of the total amount of the stay will be charged at the time of booking.
    NB : the Tourist Tax is not included in the rate.
     
  4. Rates
    Rates are subject to increase every 1st of March.
    We collect a 1.88 € Tourist Tax per person per night on the City's behalf.
     
  5. High season / low season
    High season rates are applied from 1st May to 13rd July, 1st September to 30th October), to New Year Holidays and trade fairs (please contact us for more information).
     
  6. Special offers / Promotions
    Special offers are only applicable to a limited quota of rooms and will be confirmed upon availability. The whole stay must be paid in advance. These offers are only valid from the day they are announced and may not be retroactive.
     
  7. Cancellation Conditions
    A written cancellation request and a written confirmation from the Hôtel des 3 Collèges are required 5 days prior to arrival.
    If the reservations are not canceled 5 days prior to arrival, the hotel will charge the total amount of the stay during the high season.
    During the low season, the hotel will charge :
    - one night for one- to three-night stays.
    - two nights for one- to six-night stays
    - 30% of the total amount for stays longer than six nights

    No additional fee

    NB: for group reservations, the cancellation policy is 15 days prior to arrival ; an advance payment of 50% is required (non refundable in case of late cancellations).
     
  8. Postponements and shortened stays
    Postponements : if the whole stay is postponed, l'Hôtel des 3 Collèges will charge the cancelled nights under the conditions of paragraph 7, if the postponement is not announced 5 days prior to arrival (15 days prior to arrival for group reservations).

    Shortened stays : if the arrival date is postponed or in case of anticipated departure, the nights will be charged if not announced 5 days in advance (15 days for group reservations).

    During the low season, l'Hôtel des 3 Collèges will charge :
    - one night when the arrival date is postponed to the day after, or when the departure is announced the day before the expected date
    - two nights in any other case

    All nights during the high season.
      
  9. Refund Conditions
    Deposits will be refunded according to the conditions described in paragraph 7 and using the same method of payment.
     
  10. Personal and financial data
    We guarantee that your personal and financial data will be used exclusively by the Hotel des 3 Collèges for your reservation and, if need be, for the settlement of your invoice. They will not be communicated to a third party under any circumstances. In accordance with the French Law of January 6, 1978, related to data processing, "Informatiques et libertés", you have a right to access and to correct your personal data. You have the right to request corrections or the removal of your name and address from our list.
     
  11. Infants
    Children under the age of 3 must sleep in a baby cot, at the daily rate of 15 € per night. If the hotel has not been informed, an extra cost of 15€ will be applied, regardless of the availability of the baby cot.
       
  12. Force majeure
    The hotel is entitled of extraordinary withdrawal from the contract in case of force majeure recognised under French case law. In that specific case, the hotel will not be under any obligation to find alternate accomadation. Guests will be responsible for any additional costs they may incur after force majeure is declared, including additionnal charges for accomodation in another hotel of the same category.

  13. Litigation and mediation
    In the case ot litigation with no answer within two months from the hotel, guests can refer to the Ombudsman on : www.mtv.travel